Medical AI Agents

AI is Here to Help

By greatly assisting in streamlining communication and improving patient engagement.

They can handle routine inquiries, schedule appointments, send reminders, and provide basic health information 24/7. This reduces administrative workload and allows staff to focus on more complex tasks.

AI Agent can guide patients to the right care pathways based on symptoms. Additionally, they enhance accessibility, especially for patients with language or mobility barriers.

By offering quick, consistent, and accurate responses, AI improves patient satisfaction and practice efficiency, making them a valuable tool in today’s healthcare environment.

Medical AI Benefits

AI Benefits for medical practice include:

• Improved patient engagement
• Streamline practice admin and processes
• Enhanced practice marketing and reputation
• Cost Savings and Scalability
  

What an AI Agent Do?

Your AI Agent can do many things, but for medial practices some basic tasks could include helping patients by

• Answering common patient questions,
• Making new patient appointments or enquiry,
• Complete a new patient form and
• Help with aftercare questions

An example of your practice chatbot’s purpose could be described as:



"This AI Agent helps new patients complete an initial enquiry form, fill out a detailed new patient form, and answer common patient questions."

Your AI Agent’s Persona

Choose your Agent's display name. Your Agent will have an avatar with an image and voice.

Your Agent’s Guidelines could include:

• Tone of Voice
• Rules for how your agent should respond in channels
• Your AI Agent's purpose
• Clear and concise answers to common questions.
• Ensure users feel comfortable throughout the process.

Your Agent’s Role is closely linked to the Agent’s purpose. It can be broken down into sub-roles. (e.g. New Patient Coordinator, Healthcare Assistant, Enquiry Specialist).

How Does Your AI Look?

Welcome Page

• Logo
• Heading - agent’s role and tagline (e.g. Patient Support Agent, Excellence in Orthopaedics)
• Description - (e.g. I’m here to help new patients complete an initial enquiry form, fill out a detailed new patient form, and answer common patient questions.)
• Buttons - Chat, Call



Conversation Page

• Avatar - name, gender, role (e.g. female, caucasian,, reception)
• Colours - background, text, button colours, styles and logo
  

Train Your AI Agent

The effectiveness of a practice AI Agent is often in the detail. We can also quickly access material from:

• Your Knowledge Base
• Other Resources and Files
• Questions and Answers

Your Knowledge Base

You can add general text-based information directly to the Agent. (e.g. Doctors details, address, hospitals, hours, website, standard processes, making and cancelling appointment policies).

Online Resources

Use your websites, web pages or other trusted websites

Files

Your training material could consist of documents, spreadsheets, PDFs, and diagrams. Instructions on how the Agent should use each document are recommended. (e.g. Use this when patients ask about ...)

More AI Agent Focus

Questions and Answers

If you have common questions not covered by other forms, you can add the questions and answers directly. Example:



• QUESTION - What type of implants do you use? 
• ANSWER - The manufacturer and model of your implant can depend on many factors. Your surgeon would need to consider the patient’s age, sex and size, planned use, the severity of the osteoarthritis, bone structure, ligament integrity, alignment, type of procedure being performed, implant material, fixation approach, allergies, costs and the surgeon's experience.