About AI Agents for Medical Practices

All medical professionals — especially healthcare operators, should understand the capabilities of advanced AI tools and other disruptive innovations to know how emerging technologies might bring opportunities and threats to your organisation.

What Can Medical AI Agent Do?

Your AI Agent is trained to converse ‘intelligently’ with patients and introduce themselves, ask questions, receive answers, and provide patients with information and solution.



By using trusted data sources defined by you the AI Agent can reliably:

• Fetch simple answers like your hours, address, parking, about you, 
• Answers procedural questions such as what to bring on first visit, preparing for surgery, typical days off work after a procedure etc 
• Cover general patient concerns about conditions, treatments or care plans
• Book Appointments 
• Fill Forms

How Does your AI Agent Work?

It works by using your data, including your website content, knowledge bases and documents, and uses your dataset and AI to respond to customer inquiries in a clear conversational style.

The result is a personalised AI-powered chatbot response that is unique to your practice. The AI Agent understands all the details of your products, services, and patients. 

Types of AI Agents?

AI Agents can adapt to suit your needs. You can use AI Agents:

• On websites or Social Media channels
• With forms or independently, 
• Deploy them on platforms like WhatsApp and Messenger,
• Integrate them into phone calls for voice interactions. 
• Use as a Mobile App

With the flexibility to adapt to diverse use cases, AI Agents are designed to streamline your workflows and enhance user engagement. 

How To Add an AI Agent?

Your AI Agent can be applied in many patient interactions by:

• Embedding it on your website as a chatbot,
• Using it as a Direct link, 
• Distributing it via links in emails, text messages and apps or
• Adding your AI Agent to What’s App or Facebook Messenger.

By linking it to a phone number you can enable your AI Agent to talk to patients. These voice-based interactions for phone calls.

What are the Key Components of AI Agents?

Our AI agents have many complex and interesting components.

• Functions
• Natural Language Processing (NLP)
• Knowledge base
• Decision-making engine
• Integrations

• Customisation options
• Avatars
• Multi-channel support
• Data security and compliance
• Personalisation engine
• Training module

How Do I Get Started?

To start we need some questions answered inorder to create your AI Agent including:

• Persona - how your AI Agent looks, talks and acts
• Branding and Design - for colours, logos and integrations
• Knowledge Base Training - for context-aware responses and ensuring accurate replies
• Channels - where you want your AI Agent to reside?

Add Actions

This can be used to address common requests so the Agent knows how to address specific issues.

• WHEN - ‘something happens’, or a condition is met,
• DO - ‘this’.

An example:

• WHEN - a patient's sentiment is negative, upset, abusive or frustrated    ---> 
• DO - Show a video, make an appointment or email a staff member

We need to know your email and the recipient's email.