Google Review Repair for Doctors
Bad Patient Reviews - What are Your Options?
Will Google Remove a Negative Review? There are four options:
- Report the Review if it is breaches Google Review Policy
- Approach the reviewer if known and ask them to remove the review
- Talk to Google
Google Policy Violation?
YES, but only if it breaches Google Review Policy.
Google’s review policy is summarised here:
Reviews that are negative or that you may disagree with, but adhere to the content policy, will not be removed.
If you report the review for removal, Google will consider it if there is a clear policy violation by the reviewer. To avoid disappointment, be sure of the specific reviewer violation type before taking action.
If you believe a review is posted by a competitor, Google may listen, but evidence will be required.
If Policy Violation Contact Google
- Talking to Google can be useful, but you need to be able to
- show that the Reviewer(s) have clearly violated Google’s policy.
- Call 1800 081 338 and follow the prompts (your Google logins are required)
Approach the Patient?
Engage Reviewer Online
Encourage More Reviews?
We often recommend ignoring the negative reviews and build your positive reviews.
Encourage happy patients to write reviews on Google.
The more positive reviews you have - the higher your star ranking will climb and will also help in pushing down any negative reviews and decrease their visibility.
As a core marketing strategy YPO has been promoting this for over six years. Read more here or download the Reputation eBook
How to Login to Google My Business?
- Google My Business link: www.google.com/mybusiness
- Your Google Email: (if unknown - either contact YPO or whoever set your Google account up)
- Your Google Password: (as above)