Advanced Form Terms & Order

ADVANCED FORM ORDER

Advanced Form Setup

To commend the Advanced Form Process the Form Questionnaire must be completed.

Form Assessment & Quote

  • Review existing forms or examples
  • Agree to Form Fields & Elements
  • Advise on any form improvement 


A Form Quotation is limited to the list of fields, the types of fields, field functions and input flows defined.


After a Form Quotation is offered, the Form Build fee will reflect a 20% variation in the form fields and complexity.

Form Design & Setup

After the initial form design is presented, the build fee includes: 


Initial Form Design

  • Flow - form type and layout
  • Design - colours and spacing
  • Content - fields

Input Review

  • Accuracy - masking, pulldowns, check boxes
  • Completeness - mandatory fields

Output Review

  • Type of Output and Format (email, PDF)

Submissions

  • Data Distribution
  • Recipients

Post Submission

  • Thank You Page
  • Redirect Page with further Calls to Action

Placement

  • Website location

Form Review & Approval

The setup process allows for three reviews with change requests.


Additional reviews that require changes to the form or material variations or form additions beyond the initial form brief or scoping document will be charged at $66 per hour.


Development or change request turnaround is normally less than 48 hours.


Prolonged Form Development

Where a client response is delayed for greater than 5 work days between revisions we will request further payment to continue the form development.

Advanced Form Hosting & Support

Quick Changes

Ongoing Form Support involving the occasional edit (less than 5 minutes) will be not charged.


Advanced Form Hosting

Advanced Forms are not covered by a standard Website Support and Maintenance Agreement unless otherwise stated.  An Annual Form Hosting fee of $33 per year is charged.


Form Deliverability

We have observed a deliverability of forms that do not include a PDF version of close to 100%. (sample size 40,000 submissions).


In some incidents we have observed a minor delivery issues with forms including attachments. We take these reports at face value and attribute the delivery issue to either ISP's anti spam or mail server spam settings. Where these issues arise you should note the full email address that these submissions are sent from and white list this email address on your mail system and add this email sender to your individual’s email contacts list. 


The deliverability for forms with PDF attachments however is still over 99% (sample size 30,000 submissions).


Quantum Digital takes no responsibility for delivery issues with form submissions. Where this is a serious recurring issue and after taking the steps noted above, we can escalate these technical issues to support.


Data Resubmissions

Resubmissions & Data downloads requests caused by recurrent form delivery issues extend to more than 4 per annum, we will charge a fee of $66 in advance for an additional 10 requests during that calendar year. Please Pay Here


Advanced Form Support

Advanced Forms are not expressly covered by the standard Website Support and Maintenance Agreement and attract extra fees based on changes requested. 


Where a change request is not resolved in under 5 minutes, work done on the form will be charged at $66 per hour (including GST), charged at 30 minute increments.

ADVANCED FORM ORDER
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