AI-ChatBot Terms
AI-ChatBot’s Limitations and Restrictions
The chatbot’s performance and accuracy are impacted by the quality and volume of the data it is trained on, so it’s important to review and update your training data as needed regularly.
Additionally, AI-ChatBot is a cloud-based subscription platform. There are limitations to
- the amount of data we ingest,
- the number of interactions your chatbot can handle at any given time, based on your subscription plan, and
- The relevant laws and regulations apply
Customers are responsible for ensuring their chatbot use complies with these regulations.
Plan Limit Responses
A good rule of thumb: 10M words is about 50MB of data (your word count might vary)
If you hit your plan limit, the system will stop indexing new data (for “word” limits) or stop responding to queries (for “query” limits).
Expanded data plans based on your data and query volume requirement can be arranged upon request.
Data Privacy & Security
We understand the importance of your data security and privacy and are fully committed to ensuring that the chatbot and your data are secure, confidential and private.
Your chatbot is fully self-contained, meaning it does not share ANY data with other chatbots. By default, your chatbot is private, which means only authorised users can query your chatbot.
Each project’s data is fully encrypted, and files are stored only when you choose. All files are encrypted in transit and encrypted at rest. We use secure vendors like AWS and Stripe.