ONLINE REVIEW HORROR STORIES
GET IT REMOVED!
Every week we get asked to remove an offensive, inaccurate, unfair, defaming or libelous review from Google or elsewhere.
In one case a single reviewer reduced a doctor’s waiting list by more than half.
IT’S NOT ABOUT THE FACTS
Often the reviews that are posted cause us to wonder about humanity.
Unfortunately, in most cases, simply removing the reviews is not possible. Google’s policy on review removal is clear and unless their policy is breached Google will rarely act.
WHAT WE KNOW
We already know the patient's find online reviews useful. We also know that practices with negative reviews can be materially impacted.
Consider the following research:
92% of patients now read online reviews.
40% of patients form an opinion by reading just one to three reviews.
Star rating is the number one factor used by consumers to judge a businesses.
44% say a review must be written within one month to be relevant. This highlights the importance of recency in reviews!
68% say positive reviews make them trust a practice more.
73% of consumers form an opinion by reading up to six reviews.
88% of consumers form an opinion by reading up to ten reviews. This means it’s important to have a large body of reviews, as customers are reading more reviews now than in all years past.
88% trust reviews as much as personal recommendations.
95% of consumers suspect censorship or faked reviews when they don’t see bad scores
TAKE ACTION NOW
Quantum Digital recommends taking action before that odd angry patient or even, prospective patient, chooses to vent online.
Even as insurance against that one negative reviewer or proactively, to buttress your online rating in an increasingly competitive environment.
We can show you how to acquire more high-quality practice reviews.
Learn more at https://www.quantumdigital.com.au/medical-review-page/
or call us today at 1300 880 230 to get started.