Service Level Agreement
The YPO support team resolve hundreds of client requests every week. The turnaround time for most content changes is overnight or within eight hours.
Delays may occur where either more detailed clarification is required or coordination with third parties is involved. In these cases more time is required.
Urgent Change Requests
If an issue is urgent and the matter can be addressed by the Australian team, requests can be escalated and have have them resolved within as short a timeframe as possible.
Urgent or immediate action within a 4 hour turnaround is not included in our SLA. This is because our core content and support teams are located in various offices outside Australia.
Typically, if an urgent change is required, and the request is clear, it can be addressed either overnight or between 4-7 PM weekdays.
Maintenance & Support Service
- Unlimited & Timely Content Edits
- Additional Content Recommendations
- Content Structure Optimisation
- Unlimited Blog & Social Submissions
- Unlimited 24/7 Online PMS Support
- Content and Domain Advice
- Social Platform Setup
- Link Website to Social Channels
- Monitored DNS Services
- Monitor Website Uptime
- Maintain & Support Form Errors
- Maintain & Index Pages
- Maintain Secure Server Hosting
- Setup Google or POP Email Services
- Manage Practice Mail Services
- Integrate Support over DNS Issue
- Technical SEO - submissions and edit
- Ongoing Email Support & Renewals
- Ongoing Host Support & Renewals
- Ongoing CMS Support & Renewals
- Ongoing DNS Support - MX, A Records
- Ongoing User Tips and Training
- Ongoing Newsletter Guidance
- Monthly Traffic Conversion Reports
- Unlimited Website Reviews
- On Demand SEO Analysis
- Ongoing Link Building and SEO activities
- Google and Social Asset Maintenance
- Promote Search Engine Crawls
- Resolve On Page Problems
- Advise on Reputation Channels & Setup
- Setup Review Easy Patient Workflows
- Resolve Canonical & Tag Errors