Medical Website's Care Plan Page

Patient Journey

By explaining your Care Plan on your website you demystify elements of the patient journey. This can lower concerns and barriers to proceeding.

 

What to Expect

  • Assessment 
  • Treatment Pathways
  • Treatment Options
  • Team Members
  • Links to Other Content (e.g. what to bring)

At Hospital

  • Pre-op Preparation
  • During your stay
  • Procedure 
  • Immediate Recovery
  • Schedules and Doctors Access
 
 

After Operation

  • Post-op Rehabilitation
  • Restrictions (e.g. movement, diet, travel etc)
  • Advice (e.g. DVY Prevention or Bandage Changes)
  • Ongoing Support
 

Care Plans That Help Patients

A Care Plan page can also include

 
  • Define What to Expect
  • Introduce Other Team Members
  • Educate the Patient
  • Define Care Management Issues
  • Advise Future Scheduling 
  • Offer Various Options
  • Answer Operational Questions
 

Post Care Program

  • Post Op - Immediately After Surgery

    • Day 1-2 - Visits to ICU (twice a day)
    • Day 3-7 - Visits to Ward (twice a day)
    • Day 8-14 - Visits to Ward (once a day)
  • Go Home
    • Day 21 - Review in Rooms
    • Day 28 - Review in Rooms
  • When Eating Well
    • Day 42 - Review in Rooms
    • Day 56 - Review in Rooms
  • Regular Reviews
    • Every 3 months

Simple Care Plan

  • Preoperative patient screening.
  • Information about how to achieve their weight loss goals.
  • Details about the procedure.
  • What to expect after the surgery.
  • Open communication between the patient, [doctor] surgeon and the bariatric support team.
  • A follow-up schedule to help monitor postoperative progress.
  • Dietary advice before and after surgery.
  • A recommended program for exercise.
  • Psychological  counselling, if needed.

Care Plans Can Be Graphic

 
 

Care Plan (Obstetrics Example)

Congratulations on your new pregnancy.

I am pleased to provide the following information, which may be of help during your pregnancy.

Pregnancy Care Plan

Appointments

  • How often do I need to see [doctor]?
  • Every 4 Weeks until you are 28 weeks pregnant, then
  • Every 2 Weeks: until you are 36 weeks pregnant, then
  • Every Week until delivery.

These appointments need to be kept regardless of when ultrasounds, blood tests or any other diagnostic investigations are carried out.

Possible Delays

As is the nature of obstetrics, [doctor] would like to advise his patients that occasionally he is called out to deliver and that sometimes appointments need to be rescheduled at the last minute and this is why it is important to provide ALL telephone numbers to staff.

Paediatrician

I will organise a Paediatrician to come and see your baby (or babies!) after delivery in hospital - so if you do not want to see one please advise me.

There is a charge for a Paediatrician to visit. It is advisable to have your baby checked while in hospital but this is your decision.

Hospitals

The hospitals I confine patients at

  • Freemasons Maternity Hospital in East Melbourne
  • St Vincent’s Maternity Hospital in Brisbane
  • Francis Perry Hospital in Perth

These hospitals are all excellent in terms of the service they provide for patients having babies.

This can be further discussed at your first visit and [doctor]’s secretary will be only too pleased to arrange the necessary hospital booking for you.

Availability

Who will deliver my baby if [doctor] is unavailable? ANSWER: If for any reason [doctor] is unable to be at the birth of your baby a consultant. Obstetrician and Gynaecologist of equal standing will be appointed to act as a locum.

Referrals

Do I need a Current Referral from a General Practitioner? ANSWER: Yes. Medicare requests that patients seeing a specialist of any type need a referral in order to claim their full a Medicare benefit

PLEASE BE AWARE THAT YOUR CURRENT REFERRAL FROM YOUR GENERAL PRACTITIONER MAY NOT COVER YOU THROUGHOUT YOUR PREGNANCY.

IN ORDER TO MINIMISE YOUR OUT-OF-POCKET EXPENSES, IT IS IMPORTANT TO PROVIDE A REFERRAL TO COVER YOUR ENTIRE PREGNANCY INCLUDING YOUR SIX WEEK POST-NATAL CHECK.

Travel

How far into my pregnancy can I fly? ANSWER: interstate is not recommended after 36 weeks - international is not recommended after 34 weeks. [doctor] can provide the airline with a letter if required

Obstetric On-call Arrangements

Because of the nature of obstetrics, there will be times when I am unavailable. Should this occur a consultant Obstetrician and Gynaecologist of equal standing will be appointed to act as a locum.

Minor Problems

Minor problems may occur during the pregnancy with which you may be concerned. If any bleeding occurs, especially during the first three months, we should be notified immediately and it will be usual to arrange an ultrasound scan to ensure that all is well.

Coughs and colds, which can occur, can usually be treated with symptomatic measures such as Panadol, Panamax, Aspirin, Durotuss cough mixture and Sinutab. These medications are quite safe and can be obtained without necessarily contacting me. Headaches can similarly be treated with Panadol, up to six tablets per day.

Nausea is a common symptom in the first trimester of pregnancy and I would advise Vitamin B6 100mg to be taken twice daily. This can be purchased over the counter at the chemist.

Any problems that occur later in the pregnancy should be notified to me. I shall arrange the necessary treatment according to the symptoms.

ALSO REFER TO INFECTION EXPOSURE